Workers’ Compensation Cases

Malcolm & Associates is proud to serve injured workers in Maryland, Delaware, Pennsylvania, Virginia, West Virginia, and Washington, DC.  Workers’ compensation cases are multi-faceted and require the attention of qualified professionals who understand the nuances of workers’ compensation regulations, vocational rehabilitation practices, case management strategies, and effective expert testimony.  Our skilled team consists of nationally credentialed Certified Case Managers (CCM), Certified Disability Management Specialists (CDMS), Certified Rehabilitation Counselors (CRC), Certified Vocational Evaluators (CVE), and Certified Life Care Planners (CLCP), which means our clients receive the highest quality of services from the most capable practitioners.

Vocational Rehabilitation

 

Employment is not only how we provide for our material needs, but it is often a source for our self-worth and personal identity.  When workers become displaced from employment due to injury, they often lose much more than an income.  They lose the sense of normalcy and stability they have usually relied upon.  At Malcolm & Associates, we recognize the many challenges faced by injured workers, which is why we take a comprehensive and personalized approach to developing an appropriate return to work program.  Malcolm & Associates may offer the following vocational rehabilitation services to restore injured workers to suitable gainful employment:

 

Initial Medical-vocational Assessment

Our initial assessment process begins with a comprehensive review of the pertinent medical records, which allows us to gain an invaluable understanding of the injured worker’s treatment history, physical rehabilitation efforts, and functional capabilities.  We then conduct an in-depth interview with the injured worker to identify medical treatment issues, functional impairments, psychosocial factors, educational and employment history, vocational interests, barriers to employment, and residual transferable skills.  Our detailed findings from the Initial Medical-Vocational Assessment allow us to develop highly-effective recommendations for the return to work program.

Vocational Testing

Our staff is qualified to administer a broad range of vocational testing including, but not limited to: IQ testing, academic skills testing, transferable skills analysis, interest inventories, and personality testing.

Pre-Vocational Training

Many injured workers require instruction and support in preparation for commencing their job search activities.  Malcolm & Associates offers a broad range of pre-vocational services such as: resume and cover letter development, interview training, online job search strategies, identification of appropriate job titles, enrollment with community resources, etc.

Academic Skills Remediation

Dependent upon the outcome of vocational testing, some injured workers may require services to improve their basic academic skills.  The abilities to read, write, and perform basic arithmetic are significant for individuals to succeed in the competitive labor market.  We will provide clients with self-guided tutorials or refer them to free or low-cost community educational programs to equip them with the necessary skills.

Computer Skills Training

In order to conduct a meaningful job search, injured workers must possess basic computer skills to create and edit word documents, send e-mails to potential employers, and complete online job applications. We provide comprehensive baseline computer skills testing, in-house computer training and instruction, self-guided tutorials, and referral to free or low-cost basic computer classes.

Job Search/Job Development

We detail our comprehensive return to work program in a formal Vocational Rehabilitation Plan, which outlines the services to be provided by our staff as well as the expectations and responsibilities of the injured worker.  We set forth weekly requirements for the injured worker with respect to the number of jobs to which they are to apply.  We both quantify and qualify the injured worker’s degree of participation in the job search process. In addition to their independent job search efforts, we provide injured workers with job leads we locate on their behalf, refer them to job fairs and other community hiring events, and produce detailed reports of the injured worker’s participation in the vocational rehabilitation process.

Return to Work Program Follow-Up

Once the injured worker returns to employment, we provide a time-limited period of return-to-work follow-up services to ensure the transition occurs without issue and to provide any intervention if the new employment opportunity is jeopardized.

Our clients often require additional medical treatment prior to initiating vocational rehabilitation services, and continued coordination with their treatment providers while actively participating in our services. We efficiently coordinate medical care and treatment, while maintaining an open and active line of communication between all parties, including the injured worker, their legal representative, the employer-insurer representative, the defense counsel, and medical and physical rehabilitation providers. With our comprehensive and team-oriented approach, we provide superior services to help our client, the injured worker, to participate in vocational rehabilitation services with the goal of securing suitable gainful employment.

Case Management

One of the greatest keys to a successful case outcome is maintaining consistent forward momentum.  When workers’ compensation cases stagnate, the costs increase, medical issues grow in complexity, and the likelihood of an eventual return to work may decrease dramatically.  At Malcolm & Associates, we believe case management services should be intensive, goal oriented, and time sensitive.  Whether telephonic or field case management services are indicated, our qualified staff of Certified Case Managers will implement a comprehensive plan of action including, but not limited to, the following services:

  • Initial Case Management Assessment and medical records review
  • Identifying pending medical treatment issues and barriers to rehabilitation
  • Coordination of medical care and treatment services
  • Processing of payment authorization requests
  • Corresponding with treatment providers to establish treatment goals and time frames
  • Attending medical appointments when appropriate to acquire pertinent information in real time
  • Production of detailed case management reports to chart progress and compliance issues
  • Serving as liaison to all parties in a collaborative approach to services
  • Facilitating transition from medical treatment to a return to work program

 

What sets Malcolm & Associates apart from other vocational rehabilitation and case management providers?  It’s simple – our commitment to providing injured workers with the highest quality of services in the most effective and innovative ways.  Workers’ compensation cases do not have to be protracted and contentious.  Allow us to lend our expertise and see the difference experience can make.

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